Those of you have read my new book, The Leader's Guide to Radical Management, will know that the first clue that I got as to how to manage in a radically improved way came from my noticing that an unusual proportion of people who were having highly energizing experiences at work were in software development. This seemed to me counter-intuitive, but the clue set me on the trail to find out what managers were doing differently in this field. As a result, I stumbled on what I believe are the most advanced management practices that I have seen in any area. I have sometimes wondered whether this was just a lucky accident.
Now in their great new book, Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business, Josh Bernoff and Ted Schadler have done the research which shows that my experience was no accident. Their study of multiple industries shows that the proportion of people who both feel empowered and act empowered is indeed greatest in technology products and services, as shown in their Figure 8-4 on page 138 of Empowered (embedded below). Fascinating!
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