"Big idea: Once a company sees itself as being in the business of delighting customers and users, radical change can occur."
As there are around 11,000 business books published each year, it was nice to receive this recognition.
Read about the other books that Matt selected here.
And read my own review of Matt's engaging book here.
My book was also selected by 800-CEO-READ as one of the best five books on management in 2010: here.