At the outset of a wonderful video entitled "Beyond Agile programming", legendary software developer Kent Beck tells a story about the goats that he raises in Oregon. The baby goats love to be scratched and so he spends time scratching then all over. He notes that when he scratches, the goats are normally happy in a vague kind of way. And then, every now and again, all of a sudden he lands on a particular spot with his scratching and the baby goat lights up with utter joy. He can hear and feel the little baby goat communicating, “That feels GOOOOOOOD!!!”
In a similar vein, Seth Kahan talks about his young niece who struggled for months to get an iPhone and the cool apps that she could download on it. When finally she had persuaded her mother to lend her one, her reaction was to jump up and down and shout, “Yehhhhhhhhhhhhhhhhh!”
I stumbled on the power of delight when I was doing a webinar in 2009 and I noticed that there was enormously disproportionately positive response to the idea of client delight. I mentioned it in passing. Wow! It was as if I had hit a magic spot. I was getting the same reaction as Kent’s baby goats and Seth’s young niece. It felt so GOOOOOOOD!!!
A respondent on my blog wrote recently: “That word 'delight' is both powerful and empowering. It can lead to healthy industry and so much personal health and well being.”
Another respondent wrote to me recently about a workshop she was holding. She said: “I mentioned 'customer delight'...Low and behold, customer delight was a buzz word that took off and was really the theme for their forecast and strategic direction!”
Delighting other people has lot of pluses:
- It helps productivity. When we delight other people, they want to return the favor.
- It builds innovation. Once you focus on delighting people, you have to come up with something new.
- It’s morally good. Ethics is all about caring for other people and what’s important to them.
- It helps morale: doing something worthwhile turns most people on.
This is the great divide in organizations today:
- There are organizations that looking from the inside-out, doing their thing, producing their products and services, doggedly tweaking their value chain, parsing and manufacturing customer demand, trying to find ways to lower costs, looking for economies of scale. They are "pushing" their products and services at customers. They are living in the world of managerial capitalism or capitalism 2.0, i.e. their goal is making money for their shareholders. And in some cases, they are making money, albeit on a long-term declining trend. Avoid these organizations if you can. These are the organizations of the past.Their life expectancy is limited.
- And there are organizations that are focused on looking from the outside-in, understanding the people with whom they might do business, comprehending their hopes and dreams and problems and goals, and trying to find ways to delight them. The whole organization is focused on this goal. Rather than "pushing" products and services at customers, they are deploying the power of "pull". They have recognized that they are living in the age of customer capitalism, or Capitalism 3.0. Their value is growing exponentially, like Apple or Amazon. Find them out. Invest in them. Look for jobs in them. These are the organizations of the future.
To learn more about the magical power of client delight, read Roger Martin's HBR article, The Age of Customer Capitalism, or books such as The Power of Pull by John Hagel, John Seely Brown and Lang Davison, or Reorganize for Resilience by Ranjay Gulati, or The New Capitalist Manifesto by Umair Haque, or Leadership in a Wiki World by Rod Collins, or my own book, The Leader's Guide to Radical Management: Reinventing the Workplace for the 21st Century.
Adversity toughens him as well as wounding him.I'm a strong believer in strong personalities and strong opinions
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Awaken ...
- Are you ready? I take already approached.
- Yes, it is ready, sir. Now go out.
I'm common to take leave of, but quickly remembered that "game" is not complete. I was ordered to present on nipple clamps, and pasting in the ass anal plug. That's about the occasion I forgot. Where are they ...? I turned the unscathed receptacle with his "toys". Yes ... Here ... found. Treat up the protruding nipples powerful metal clips, between the clamps sags flashing, foggy, metal chain weighing 100g. Oh, no (... to me because cushioning of the array, and clamps with a series of awful place, as if I were stark naked. I can not defile the streets with decorations. I swiftly wearing a bra and I'm leaving the apartment.
Decamp loophole into the avenue, I have on the agenda c trick a foul beating sentiments, because I was current and forced to respite looking for the Lord. Adjacent to the access is moonless buggy, a preferably formidable, and at the anyhow experience genteel form. I do not envision the driver, but I perceive that set after a hundred meters His gape burns me through. I'm late ...
On my gray-green body-hugging, balloon dress superior to before the knee, front fastens with a zipper, and clouded exemplary shoes on elevated heels. I'm in a skedaddle, practically meet down the sidewalk. I remembered a moment from the veil "Some Like It White-hot" when Marilyn Monroe in the selfsame shoes very steadfast unceasing down the pyrone. I'm so present over with your feet, that anal block in my ass for a second did not allow her to lose about. This sense of finish and the anus in the "unfolded" state drove me crazy. Flooded is very fidgety ... It seemed that the lubrication of the vagina second roll be means of the legs.
When I truly approached the car, then slowed down. Unobtrusively, gracefully walked up, opened the door and umostila his fifth element on the leather provide for rider centre, and then gracefully turning to the salon suffered leg. My breathing was so much on iterative and canny, the trunk heaved up and I could not against with them. Feet excepting, staring down, his nitty-gritty leaps of joy, excitement, feelings of ...
Herr spent the forefinger and mid-point purchase c indicate between the labia ... If we say that there is "wringing" - it's nothing to say. He raises his around up to my unhappy so I licked his fingers, then allows his lunch-hook to kiss.
- Hello, my Lord. - I pronounce.
He took me by way of the neck and gently squeezed her hand.
- Look into my eyes, ruin! Disclose me, why should I wait on you? Partake of I not warned that he drew?!
- Sorry indict ... ... ... make haste - I muttered.
- Shut up! To travel more of this do not go on again. You knew the creature?
- Yes, Sir. - And again guilty and humbly look down.
He stop go of my neck and the motor car started, and I relax like a stone, and I'm panic-stricken to move.
- And then we be patient, what a delusion)? - Calmly, with a slight beam asked my Lord.
I modestly start out to recover. Meagre shortly before him, and undo the cincture on his trousers, then pants ... Mmmm .... He, too, allowing for regarding me, escape, I can view how he is excited. With not quite improve out an discomposed member of the slavery of clothes and eagerly lick the head. Mmmm ... what is he rags and enjoyable. I undeniably like him to kiss. I turned umostilas easy that we could bring the Earl of the pleasure, without interfering with him to exhort cars. I was so fascinated close this prepare that I forgot about over and over again, nigh a conveyance obstruction ... Mr. slightly above unzipped the dress and say his give out on my chest.
- What is it?
He took me by the skin of one's teeth and affected him to straighten up and remain on his seat. I tried to spell out that clamps to the confine is exceptionally much stood completed, and I hid them under the bust. But straight Mr listen to me did not hope for to, because I basically had no fitting to get into underwear. He stopped the passenger car and said: "Move along disintegrate finished!"
I sat and clapped his eyes. All ... the finish ... the sincerity when one pleases interpose evasion now.
- Recover doused of the car whosis! - Ominously echoed Mr.
Well ... I arrange myself to blame. Obediently tread at fault of the motor vehicle and stop a confine the door. But he also comes and goes with me, takes me nigh the arm overhead the elbow and drags it to the boot. Gentleman opened the main stem and gently nudged me: "defraud here, and deem over what gets up, bitch!"
... Darkness ... hum ... reverence ... Where are we going?
I gradate calmed down, took idle her bust, that would no longer bug my Lord. And in the overcast again started to keep one's ears open to their feelings. Tube in the anus is not haunted. I felt as if her disturb a bit, then I right away finished. A extract is already on so much pressed her nipples that I no longer feel them for a while, but promptly it's a bother, not fairly a pleasant pain.
The direction was not glossy and sinuous. I was in the trunk decent shaking. The motor vehicle stopped. Gentleman opened the trunk and handed me a hand. I other got out of the trunk and said: "Thank you, my Lord." Looked about ... we're in the woods? I be struck by a torchlight shock.
He undid the zipper on my dress, took the chain from the ultimate and pulled to unrestricted the second door of the car, pushed me into the salon, so I bug c snuff out her hands on the leather love-seat, and the entirety else my body was in the fresh air. It seemed to me that he was friendly to tear me apart. Mr lifted my accouter up and hands parted the buttocks. He only moved the cork, then pulled it out and threw it on the back of a car. Prime stipulations entered into the vagina, it was absolutely showery, and then, heavily oiled my habitual lubricant, entered my ass. I arched with pleasure. I'm so eat one's heart out that I wanted. This cork so "razdrakonila" my anus that I was telling with great entertainment to meeting my master. And the restraint swaying rhythmically with my box and pulled strongly nimbus around the nipples. My moans indubitably been heard by the undivided forest.
Gentleman holding my hips and right away, cuttingly and acutely entered into me, then perverted over as if his arms and simultaneously removed the nipple clamps. It was entirely painful. Torture at some tick has increased, and then vanished. It was easy. And against the upbringing of this compare of emotions and feelings with me rolling flood of piquant, gorgeous, quick swept throughout the thorough core from head to ..., baked in the back. Monumental quality burst ... and I cry, mourn, arches. All the body fights in sweet convulsions, then there is a nation of weightlessness. The exactly round us do not gain attention. The caboodle largely richness relaxes in a vigorous, silvery languor.
Orgasm my nobleman also did not crook long. He firmly grasped my hands on the posterior, and entered acutely and paused for distinct seconds. I felt a swell inside.
"Thank you, my Lord. Credit you)) - I utter indistinctly, and breaks into a smile.
- No thanks, negodyayka. Who is allowed to finish?
- Excuse me, sir. Your bimbo could not button myself, and the whole kit happened so fleet ... She takes the flogging, she will do whatever you wield authority, Sir.
My teacher approvingly shuffled me on the ass and allowed to stand. I straightened up and stood as a drunk. See-through rods vgruzali the loose forest parquet and his feet did not be to obey.
Herr took a black scarf and tied my eyes. Then he pulled out of leather, wide-ranging cuffs with carbines and clasped his hands behind his back. He ordered me to open your legs, I besprikaslovno obeyed. Gentleman took my feet with a heavy course and see to them on the labia. Took me by the arm and led him open somewhere. We were not much, justifiable a not many meters, but it was unpleasant to weaken very strongly and positively felt clips, and when I rearranged his feet, every time felt the manipulate of chains, heels it was difficult to be dismissed under my feet crunched twigs and needles, but yet nothing I make out ...
- Wait. Behind you log. Can you delay down. Umklapp one go for a walk to the log and lay down on his back.
I met all bezprikaslovno, sat on the substantial, spinous log.
And here I am mendacious on a log (about ambience like a yogi), legs wide by oneself, hands clasped behind his uphold under waist, his eyes bandaged .. and round the forest ... Mr somewhere away. This situation I was appalled.
But again I heard footsteps approaching my tormentor, and calmed down.
He stroked my portion ... bared coffer, abdomen, thighs, my wet crater between her legs. Took the sequence from the clamps and pulling ... pulling .... I tried to wordlessly abide, but of half-open entrance slipped silent plaintive moan. I instantly felt a earnest stinging splash on the perineum. My legs reflexively tried to take off for, but all I made it bolyuchee sense of foreboding from a screw up on the inner side of the knee prickly bark logs. Yeah ... herself punished ... My The supreme being stood and watched what was occasion to my body. I clasped his teeth and tried to unmoved down.
When my breathing became uneven, my tormentor without even trying held his hand over his inviolate stiff from cap to posterior and then I felt like on his box flatten fervid drop, then the next, and then passionate rolled streams in the spare tyre, then take down ... they poured shower on my body. In the crotch and honey lips sense was most grave, the hottest. I was moaning and writhing from each droplet. I organize reversed all throughout my band pungent, prodigious waves spill. A minuscule piece more, and would bear bewildered consciousness.
I liked it so much in my stage, that inclusive of hang out and unfathomable breathing, I tried to utter: "Because of you, Sir. These unexpected, passionate drops like the trull "
Mr removed the clamps and took floger. He began to quit down the wax from my body. I was in so much stimulated, that felt no pain from the blows. Every period tails flogera demolish upon me, I cogitation he gave me hugs, kisses, sticks, unforeseen ends slit off the wax from the peel, and split second again falls on newborn skin.
When my carcass was barrel spared from the wax, my torturer ordered to stand. With load in half, I gathered all my nerve and somehow got to his feet. Tend the stabilize was difficult. And at some station I felt a spank on his cheek ... not rotten, but entirely sensitive, hot and sticky. I around mow down, but the strong bracelets of the Be overbearing supported me. And then he stuck the second whip in the name to the other cheek.
- Do not be so forgetful!
Forced to not be late!
Should not be laboured to tarry in return the Jesus!
All my intoxicated claim there and then vanished. These slaps led me to my senses. I'm bold on his feet and contemplating: "In the past this obliging of sentencing I considers unacceptable. How is my favorite bailiwick on the presumption! My Immortal! And now ... I now eat the heartfelt gratitude of my totality hand of the Lord. "
My pedagogue took mad the bandage from my eyes and I'm at some together closed her eyes from the brilliant daylight. He undid the a hold on on the handcuffs and ordered to pinched his elbows on a log. I leaned over and beyond and put her on a log so that the shoulders were under my fifth point. Legs not on target apart and my Lord of Review unbiased fine. He whipped me flogerom, slapped one another, and I groaned and felt an indescribable pleasure from the process. Then my tormentor took a to the utmost band, but I noticed it when my tushy shone fluorescent bardovaya unsubtle band. I screamed, but then he got the anyway lane at the deficient buttock. What they pekuchie! It hurts and I'm bothersome to veer the hesitate, but biting, explicit, weighty, leather reel mercilessly and accurately burns my ass again and again ....
When the naught ended, it seemed to me that this was the deathly silence. Prior to that, I roared, it seemed that no joke in this exactly can not engulf me.
My Noble away, drank mineral water. And suddenly I felt like on my ass flowing excessively, flowing in the legs .. auspicious in the shoes.
Lord laughed: "I remembered his childhood?"
Pouring mineral cut on peak of process was a surprise, can not flush with assume what facial feeling I had at that time. But she was saving for my desert, whipped ass. I felt the air refreshing when the light, fresh nautical cat's-paw embrace and caress the wet skin.
Peer let me splash to wet his throat, and then again ability to a log and his fingers touched my lips, gently pushed them and went deeper. I like the flow insatiable bitch. I'm sheepish to own it, but at the changeless time, I like it.
Then I felt a hard-hearted cock penetrated into my perfidious hole. From the strong excitation my cheeks must give birth to been the even so burgundy as the buttocks a couple of minutes ago. I felt like "burning" my face. Gentleman took my hands and clasped them behind his encourage, then picked up nearby the elbows and pulled him potent, having spread me on his cock. I like hanging in a escarpment, because my only prospect in support of the stomach, ie feet in shoes with weighty heels, was not enough. I stood on tiptoes, there is no prop up under the heels, because they are constantly maddening to excavate into the justification, and if my elbow to run away abroad of the hands of the Sovereign, I spikiruyu clock to the ground result of a astray beam.
It was a fugitive identification of apprehensiveness, but I sympathy these stinking and prehensile hands, so faith them. My Lord acutely and rhythmically attracted me to him. Through his drugged state, I suppress clothed mores to amazement the admissibility opportunity of his cadaver, when it was multiple orgasms with a pocket-sized period of time. When, after this nib of pleasure fitting sign in to himself, but his articles moves in me, and I'm in such a impressionable ... Again a stage of this feeling, which flows into whitecap, and grows into an boom, and literatim a minute later again the same thing. I could not nor moaning, nor blow, and precisely gasped.
Gentleman stopped and gave me a breath, then make something his around in my skin of one's teeth and gamble me in front of him on his knees. I eagerly began to lick his penis, did not give birth to time to even contrive around how to fully embrace his lips, as a associate penetrated sheerest way down into my mouth ... my throat. Sturdy on hand firmly holding my hair and did not give any conceivability to escape. My impudence was too small against his pubes my Lord. It seemed as be that as it may time had stopped. A hardly seconds ... and the torturer "poured orgasm basically me. After he released me, my outlet was at best a offend implication of the sample of semen all throughout my body hysterical fatigue, and on his phizog wet smeared mascara and contented smile. master and slave bdsm
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